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CUSTOMER CARE

Any product that is described as an ‘online exclusive’ will only be available to purchase on nopriceonculture.com or via the nopriceonculture.com App (if applicable) and is not available in any stores unless stated on the product description, through any NoPriceOnCultureTM authorised retailer or on any other website.

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If a customer has difficulties placing an order through nopriceonculture.com or via the nopriceonculture.com App (if applicable), Customer Service through our online web team may be able to assist by taking the customers’ details and placing the order for the ‘online exclusive’ product(s) over the telephone.

 

An ‘online exclusive’ product(s) ordered online, via the NoPriceOnCulture or through Customer Service can be collected from your selected NoPriceOnCulture online or Pop-Up  store.

PRIVACY STATEMENT

NoPriceOnCultureTM is committed to respecting your privacy and complying with applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

 

NoPriceOnCultureTM is a company incorporated and registered in England and Wales with company number 00162636 (referred to in this Policy as "we, "us" and "our"). NoPriceOnCultureTM representative in The United Kingdom ("NoPriceOnCultureTM EU Representative").

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Your personal information will be held and managed by NoPriceOnCultureTM. By visiting and using NoPriceOnCultureTM website or mobile site (www.nopriceonculture.com) (the "Site") or any NoPriceOnCultureTM application ("Application") that we make available from time to time or by visiting a NoPriceOnCultureTM store for the purchase or sampling of products or for interacting with our content and/or services or by contacting our Customer Services Team, you acknowledge that you have read this Privacy Policy. You must be at least 13 years’ old to use the Site and Applications (14 years’ old if you are a customer in mainland China or 18 years’ old if you are a customer in Saudi Arabia). If you are under 13 (or 14 in mainland China or 18 in Saudi Arabia) or a minor in your country or state or region of residence, please ask your parent or legal guardian to provide their information for you.

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This Privacy Policy covers all personal information about you that we collect, use and otherwise process in connection with your relationship with NoPriceOnCulture as a customer or potential customer. NoPriceOnCulture will collect and use your personal information as described in this Privacy Policy and as permitted by applicable laws, including in circumstances where: (i) it is necessary to provide or fulfil a service requested by or for you; (ii) you have given us your consent; or (iii) it is necessary for one or more of the following legitimate interests pursued by NoPriceOnCultureTM:

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  • To analyse, profile and monitor customer patterns and better understand the interests and preferences of our key customer audiences so we can consistently improve our products and services.

  • To offer an enhanced customer experience and service, including by ensuring we personalise the Site and Application and (if applicable) NoPriceOnCulture updates and advertisements relating to products, services and events to make them more relevant to our customers’ specific preferences.

  • To ensure the proper functioning and security of our services, Site and/or Applications, for example by identifying and preventing fraudulent transactions.

  • To analyse the footfall in NoPriceOnCulture online stores and at NoPriceOnCulture pop-up promotions or events for internal reporting purposes and to ensure adequate and appropriate product and resources.

  • To ensure we continue to comply with applicable laws, for example in maintaining the accuracy of our records.

CONDITIONS

For security, the billing name and address must match that of the payment method. We reserve the right to cancel any order that does not comply with this or our other security checks.

Your card or other methods of payment will not be charged until your order is accepted and shipped. However, it may show a pre-authorisation of the funds immediately upon order.

 

Payment will be taken for pre-ordered or personalised items at the time – or shortly after – you submit your order and in advance of shipping.

 

All orders are placed with NoPriceOnCultureTM which is a UK-registered trademark.

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So your payment provider may apply other international bank charges. If your method of payment is not denominated in the currency of your order, the final price will be charged in the currency of your card.

 

This will be calculated and charged by your card issuer.  NoPriceOnCultureTM has no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before placing your order.

PAYMENT METHODS

If you pay using PayPal, the PayPal Privacy Policy (available on the PayPal website) will also apply.

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This sets out how PayPal collects, retains, processes, shares and transfers your personal data when using PayPal’s services.

 

We also accept the following payments:

- Credit / Debit Cards
- PAYPAL

- Offline Payments

TERMS & CONDITIONS

LABELLING

The labels on products with the same item number may differ, however, there is no other material difference between the products themselves. Unfortunately, we are unable to cater requests for specific labelling.

CURRENCIES

We ship internationally and charge in the currency of your chosen destination. If this is different to that of your card or payment method, the price will be calculated by your card issuer or payment method and charged in the currency of your card or payment method.

SECURITY

Online payment card transactions are transmitted using Secure Socket Layer (SSL) encryption technology. For further details see our Privacy Statement.

DECLINED PAYMENTS

If your payment has been declined:

  1. Check that your details are correct, such as your 16-digit card number or 3 or 4-digit security code.

  2. Make sure your card or payment method has not expired.

  3. If your payment continues to be declined, contact your bank or payment provider.

 

For saved payment details:

  1. Check your selected card has not expired. 

  2. Make sure the billing address matches that registered for your card or payment method. 

  3. Check the 3 or 4-digit security code is correct. For security we will ask for this whenever you make a purchase.

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