REFUND POLICY

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

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Manufacturers, suppliers, or publishers other than nopriceonculture.com may provide their own policies. Please contact them for further information. Please note that return and refund policies may vary according to local laws and regulations.  Please contact us directly for any returns but we hope this information below will support your return or refund.

 

In general, returns should be addressed to “[NoPriceOnCulture Store] Returns.” You can find our fulfilment shipping centres based on your shipping or package label or outlined based on location below:

 

The return address of your store is by default  and is based on where your custom item  and package was fulfilled:

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• Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. 

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• Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.

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• Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.

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• Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

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• Packages sent out from our UK facility are automatically returned to Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.

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• Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).

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• Packages fulfilled by our partner facilities in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).

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• Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

 

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

 

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.

 

The return address is set by default to the facility where all NoPriceOnCultureTM merch is made.

When we receive a returned shipment, an automated email notification will be sent to you. 

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1. Cancellation

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Customers can send an email to nopriceonculture@gmail.com to request a full refund within 24 hours after placing an order on nopriceonculture.com.

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Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (2.6% for credit card users, 3.6% for PayPal users, 2.6% for Klarna users). 

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Orders cannot be canceled more than 30 days after they are shipped.

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If a product is out-of-stock or you enter an incomplete or incorrect address, we will contact you via email. If, after 15 days, we do not receive a reply, we will automatically cancel the order and refund your purchase.

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2. Return Service

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2.1  Under this policy, "faulty return" means that consumer(s) may apply for return of products in the case of failure caused by impersonal factors. For Faulty issues, we will give you a full refund/free replacement. Please contact EcoFlow Support at nopriceonculture@gmail.com provide proof of purchase* and describe fault situation to start the return process.

* Valid Proof of Purchase: 
a. A purchase order number made through nopriceonculture.com
b. Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.

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2.2. Unconditional Returns Policy

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a. Applicable Channel 

Unconditional returns policy only applies to Orders placed on uk.ecoflow.com in the United Kingdom and Ireland; customers can request a return within 30 days after receiving product.

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b. Inapplicable Channel

For products purchased from other Channels NPOC  does not accept unconditional returns, please contact your purchase channel first;

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c. Unconditional Return Cost

For returns of nopriceonculture.com orders and if the product is in good condition, we'll charge a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 2.6% for Klarna users) + shipping cost.

 

Unclaimed returns get donated to charity after 30 days. 

 

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

 

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself / NPOC end customer (if and as applicable).

 

2.3 Shipping Cost

 

The rules of liability for return shipping cost are as follows：

a. For Faulty Returns - In this case the shipping cost shall be borne by NPOC
b. For Unconditional Return - In this case the shipping cost shall be borne by consumer(s).

Return shipping costs can be referenced. Cost is based on the weight, volume and location of the product:

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2.4 Returns Process

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1. a. Providing your product has been received and it has been less than 30 calendar days, you can contact the official customer support via: nopriceonculture@gmail.com

2. Our Support Team will determine whether your order is eligible. After confirming your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product.

3. Please do not return the items without the correct returns labels. For returns without confirmation, the refund may not be processed.

4. After the return of the products, we have three ways of dealing with the customer's request and the actual situation:
   Combined with customer needs and actual conditions, we have three ways to deal with return & refund request:

• Refund; (Please refer to our Refund Policy)

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2.5 Requirements of Refunds

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1. For product and all accessories, no man-made damages are found;

2. All accessories and parts need to be sent back to NPOC with the main product;

3. Parts and accessories should be securely packaged for return delivery in order to ensure good condition and to prevent damage during transportation.

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2.6 Refunds Time

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1. Refund time for cancelled orders: Full refund within 7 business days

2. Refund time for returns：After NPOC receives your refund request, we'll issue the refund within 14 business days after we receive your product. We will then notify you by email once your refund has been processed. If you don't receive the refund after 14 business days, please contact nopriceonculture@gmail.com

3. Returns & Replacement: After NPOC receives your product replacement request, we'll dispatch a replacement product within 10 business days after receiving your product. Providing NPOC has sufficient stock, you'll be notified by email with logistics information.

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2.7 Return Service may not be provided when:

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1. For sold products, the date the case was reported is more than 30 calendar days from the date when the product was sold to you.

2. The product is returned without confirmation by NPOC team.

3. The received product has not been sent back to NPOC in 15 working days after return confirmation from NPOC.

4. Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.

5. A product sent to NPOC for return does not include all the original accessories, attachments, and packaging, or it contains items damaged by user error.

6. A product is found to have no defects after all appropriate tests are conducted by NPOC, and repair service center authorized by NPOC.

7. Any fault or damage of the product is caused by collision, scorching, or unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.

8. Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.

9. Damage is caused by uncontrollable external factors, including fires, floods, high winds, lightning strikes, or traffic accidents.

10. Proof of damage during transit issued by the carrier cannot be provided.

11. When used with third-party components not approved by NPOC product parameters or certified by NPOC, used as input or load, damage caused by reliability and compatibility problems occurs.

12. Return requirements are not met after product inspection.

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REFUNDS

 

Brazil Returns Comms:

Please contact us directly before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

 

Notification for EU consumers: 

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

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1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore NoPriceOnCulture reserves rights to refuse returns at its sole discretion.

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This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

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Other circumstances are not stated in this policy but NoPriceOnCulture has sufficient proof to refuse.
 

After-sale Service Contact

Email: nopriceonculture@gmail.com